Quality Assurance

Providing the highest level of quality is a goal that is taken seriously at Paul Davis Restoration. Our franchisees are committed to providing customers with extraordinary service. They understand that as partners with insurance companies, property managers, owners and other associations, we are working together toward a common objective of satisfying our customers’ preferences and needs.

Paul Davis Restoration uses a third-party company to survey the homeowner on jobs that we complete. The survey asks the Ultimate Question, “On a scale of 0-10 with 0 being ‘not at all likely’ and 10 being ‘extremely likely’, how likely would you be to recommend Paul Davis Restoration to a friend or colleague?” We use “Net Promoter Score” data to evaluate our customer service. Through follow-up contact, we identify concerns, if any, that our insured customer may have regarding the Paul Davis Restoration ‘experience’. This information is used to continually improve our services.

Our objective is to provide something more than the common experience expected by the customer. The customer survey program provides us with feedback that confirms we do just that. We know our customers and the companies we work with expect exceptional service and we are in the unique position to deliver it.